Limited English Proficient Enrollee Access to Health Plan Grievance Systems
CPEHN offers an analysis of the reports health plans submitted to Department of Managed Health Care, which found critical limitations, and provides…
CPEHN Publications
Policy Implications of Racial and Ethnic Differences in Managed Care vs. Fee-for-Service Utilization Disparities in California
Funded by the California Program on Access to Care, this study examined the differences in utilization of services, cancer screenings,…
Multicultural Principles for a Healthy California: A Systematic Approach to Eliminating Racial and Ethnic Health Disparities
In 2004, CPEHN held convenings in Los Angeles and Oakland to discuss strategies for eliminating racial and ethnic health disparities.…
Addressing the Obesity Epidemic – Public Policies for Healthy Eating and Physical Activity Environments
This policy brief discusses social and environmental contributors to the obesity epidemic from the perspective of communities of color, proposes…
Diverse Patients, Disparate Experience: The Use of Standardized Patient Satisfaction Surveys in Assessing the Cultural Competence of Health Care Organizations
Funded by the California HealthCare Foundation, this project examined whether standardized surveys of consumers’ experience and satisfaction with health care…
Cultural Competence: Essential Measurements of Quality of Managed Care Organizations
Driven by the imperative to stem increasing health care costs, managed care seeks to save money by “managing” health care…
Health Care Reform Principles: A Multicultural Approach
These guiding principles represent the core areas of agreement among CPEHN’s multicultural partners and the primary values of our organizations.…